Appeals System

Your Right to Appeal

If you believe a moderation decision was incorrect, you have the right to appeal within 30 days of the enforcement action. Every appeal is reviewed by a different moderator than the one who made the original decision.

• Appeals are available for: content removals, strikes, suspensions, and bans.
• You can submit one appeal per enforcement action.
• Your content remains removed during the review unless reinstated.
• No further enforcement is taken on the specific case while the appeal is open.

How to Submit an Appeal

What Makes a Strong Appeal

• Context: Explain how the content was used and why it doesn't violate the cited policy.
• Evidence: Provide links, screenshots, or documentation supporting your position.
• Specificity: Reference the specific policy you believe was misapplied.
• Professionalism: Appeals reviewed by humans — clear, respectful communication helps.

Review Process

• Independent review: A different moderator handles every appeal — never the original reviewer.
• Full context review: The reviewer examines the original content, user report (if any), and the policy cited.
• Escalation path: Complex or borderline cases are escalated to senior Trust & Safety leadership.
• No retaliation: Submitting an appeal will never result in additional enforcement.

Timelines

Possible Outcomes

• Upheld: The original decision stands. The reason is explained in the response.
• Overturned: The enforcement action is reversed. Content is reinstated, strikes are removed, and standing is updated.
• Modified: The severity may be changed (e.g., strike downgraded to warning).

After the Appeal

If your appeal is denied and you still believe the decision is wrong, you may contact our Trust & Safety team directly at trust@vynzoa.com for a final review. This final review is conducted by senior leadership and is the last step in our process.